Neighborhood Helpers Privacy Policy

Text Messaging and Phone Calls Privacy Policy

Introduction

Welcome to Neighborhood Helpers’ communication service. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you opt in to receive text messages and phone calls from us.

By subscribing to our messaging services, you agree to the practices described in this policy.

Information We Collect

When you opt in to receive text messages and phone calls from Neighborhood Helpers, we may collect the following information:

Contact Details

This includes your phone number and any additional contact information you voluntarily provide.

Communication Preferences

Information about your preferences regarding the type and frequency of messages you would like to receive.

Interaction Data

Information about how you interact with our communications, including responses and engagement with messages.

Service Usage Data

Details related to your service inquiries, appointments, estimates, and service requests.

How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery

To provide appointment confirmations, service updates, reminders, estimates, and other service-related communications.

Customer Support

To respond to inquiries, provide assistance, and resolve issues related to your services.

Improvement and Personalization

To improve our communication processes and tailor our services to better meet your needs.

Legal Compliance

To comply with applicable laws, regulations, and internal policies.

Sharing Your Information

Neighborhood Helpers does not sell, rent, or share your personal information with third parties for marketing purposes.

SMS consent and phone numbers will not be shared with third parties or affiliates for marketing purposes.

Your Rights and Choices

Opt-Out

You may opt out of receiving text messages at any time by replying STOP to any message. You may also contact us directly to request removal from our communication list.

Access and Correction

You may request access to or correction of the personal information we have on file.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is completely secure.

SMS Terms and Conditions

1. SMS Consent

Phone numbers collected as part of the SMS consent process will not be shared with third parties for marketing purposes.

By providing your phone number and opting in to receive SMS messages from Neighborhood Helpers at (442) 888-0279, you agree to receive text messages related to our services. Message and data rates may apply. Messaging frequency may vary.

Reply STOP to opt out or HELP for support.

2. Types of SMS Communications

If you have consented to receive text messages from Neighborhood Helpers, you may receive messages related to:

• Appointment reminders
• Service confirmations
• Estimate follow-ups
• Billing notifications
• Service updates
• Promotions or special offers

3. Message Frequency

Message frequency may vary depending on your service needs, appointments, scheduling activity, and other interactions with Neighborhood Helpers.

4. Potential Fees for SMS Messaging

Standard message and data rates may apply depending on your mobile carrier’s pricing plan.

5. Opt-In Methods

You may opt in to receive SMS communications from Neighborhood Helpers by:

• Submitting an online form
• Checking the SMS consent box on our website forms
• Requesting communication verbally during scheduling or service interactions

6. Opt-Out Method

You can opt out at any time by replying STOP to any SMS message you receive.

After you send STOP, you may receive a confirmation message indicating that you have been unsubscribed. After that, you will no longer receive SMS messages from us unless you opt in again.

7. Help

If you experience issues or need assistance, reply HELP to any SMS message.

You may also contact us directly:

Neighborhood Helpers
Escondido, CA, United States
Phone: (442) 888-0279
Email: neighborhoodhelpersofficial@gmail.com

8. Additional Options

If you prefer not to receive SMS messages, simply do not select the SMS consent option on our forms or do not provide consent to receive text messages.

9. Standard Messaging Disclosures

• Message and data rates may apply.
• You can opt out at any time by texting STOP.
• For help, text HELP.
• Message frequency may vary.
• SMS consent is not a condition of purchasing any goods or services.

Changes to This Policy

Neighborhood Helpers may update this Privacy Policy periodically. Any updates will be posted on our website. Your continued use of our communication services after an update constitutes acceptance of the revised policy.

Contact Information

If you have any questions about this Privacy Policy or our communication practices, please contact:

Neighborhood Helpers
Escondido, CA, United States
Phone: (442) 888-0279
Email: neighborhoodhelpersofficial@gmail.com